On February 22, greater than 73,000 AT&T shoppers within the US reported a community break of greater than eight hours. AT&T responded shortly and instructed utilizing prospects Wi-Fi callsAs reported by AP. On the identical day, AT&T shoppers assured that the interruption was not the results of a cyber assault, however somewhat a technical error. …
Interactive Voice Response (IVR) methods are like digital receptionists—they assist clients and brokers alike by automating telephone system duties and offering helpful info to callers. In the case of IVR, there’s quite a lot of data on the market about methods, suggestions, and finest practices. However there are solely seven IVR finest practices that really …
An interactive voice response (IVR) system gives an automatic cellphone menu for callers to work together with as an alternative of a stay agent. They supply a tree of choices for patrons to self-serve, giving companies an environment friendly and cost-effective approach to route calls and resolve sure points. For callers, an IVR can cut …
The European Fee knowledgeable Apple that its geo-blocking practices, the place providers are restricted or blocked in sure geographic areas, could also be in violation of the legislation. These practices had been recognized on the App Retailer, Apple Arcade, Music, iTunes Retailer, Books and Podcasts. The Fee, along with the Client Safety Cooperation Community, has …
A few years in the past, organizations relied closely on the normal perimeter-based safety mannequin to guard their methods, networks, and delicate information. Nonetheless, that strategy can not suffice as a result of subtle nature of contemporary day assaults by way of methods resembling superior persistent menace, application-layer DDoS assaults, and zero-day vulnerabilities. Because of …