Interactive Voice Response (IVR) techniques are sometimes the primary level of contact between a enterprise and its prospects. A well-crafted IVR script units the tone for the interplay, serving to callers navigate shortly and effectively to the assist they want. Clear, intuitive scripts not solely save time for each prospects and brokers but in addition …
A advertising and marketing plan defines key aims and ensures your campaigns tie in to big-picture aims. Placing this plan in writing will get your whole staff on the identical web page, working towards widespread objectives. However that’s simpler stated than finished. Advertising plan templates exist to make the method simpler. They arrive in all …
Not too long ago analysis by cybersecurity firm ESET particulars a brand new assault marketing campaign focusing on Android smartphone customers. The cyberattack, based mostly on each a posh social engineering scheme and the usage of a brand new Android malware, is able to stealing customers’ near-field communication information to withdraw money from NFC-enabled ATMs. …