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Salesforce pushes AI boundaries with Agentforce 2.0

On December 17, Salesforce unveiled Agentforce 2.0, the newest iteration of its AI-powered platform. It’s designed to combine an adaptable “staff” of semi-autonomous AI brokers into enterprise workflows. Agentforce 2.0 contains enhanced reasoning and information retrieval capabilities that allow AI to reply to advanced questions. Salesforce describes Agentforce 2.0 as “the digital workforce platform for …