Nextiva and RingCentral are two of one of the best VoIP cellphone methods in the marketplace. Each VoIP options are respected, dependable and supply comparable enterprise communications options, which makes it powerful to decide on between these choices.

I usually advocate Nextiva simply forward of RingCentral for many companies as a result of it’s a greater worth and simpler to make use of for smaller groups; nonetheless, RingCentral remains to be a wonderful choose, particularly for bigger firms with superior wants. Learn on to see if Nextiva or RingCentral is best for you on this head-to-head comparability.

Nextiva vs. RingCentral: Comparability desk

Backside line: It’s an in depth name, however Nextiva wins as a result of it’s the perfect mix of value, options and value, making it a greater total match for many companies.

Learn the way I evaluated Nextiva vs. RingCentral, and take a look at my advisable VoIP service suppliers beneath.

Nextiva vs. RingCentral: Pricing

Nextiva and RingCentral each provide three enterprise communication plans with further options, capabilities and advantages at every tier. And each VoIP options have the identical billing construction — charges are based mostly on per person per 30 days, with reductions in case you commit yearly.

Each of those suppliers make it simple to scale. You can begin with an entry-level plan after which improve if you’re prepared or have to unlock extra superior options.

Nextiva pricing

• Important plan: Begins at $18.95 per person per 30 days when billed yearly.
• Skilled plan: Begins at $22.95 per person per 30 days when billed yearly.
• Enterprise plan: Begins at $32.95 per person per 30 days when billed yearly.
• Free demo accessible.

RingCentral pricing

• Core plan: Begins at $20 per person per 30 days when billed yearly.
• Superior plan: Begins at $25 per person per 30 days when billed yearly.
• Extremely plan: Begins at $35 per person per 30 days when billed yearly.
• RingCentral presents quantity reductions if you hit 100 customers.
• Free 14-day trial and demo accessible.

Winner: Nextiva. It’s shut, however Nextiva has the sting due to its lower cost for comparable options and higher worth for smaller groups.

Nextiva vs. RingCentral: Function comparability

RingCentral has extra superior options than Nextiva. That mentioned, Nextiva presents some fundamental options at its decrease plan tiers that you just don’t get from RingCentral until you’re on a dearer plan.

With both supplier, you’re getting the next options included with a base plan:

• Limitless calling within the U.S. and Canada.
• Video calling.
• Workforce chat.
• Free native or toll-free quantity.
• Video convention recording.
• Voicemail.
• Auto attendant.
• Cellular and desktop apps.

General, there’s a few 90% overlap of all accessible options between every platform, however there are some slight variations in how they’re supplied and for what value.

Web faxing

Nextiva presents limitless web faxing on each plan, whereas RingCentral omits this function from its entry-level bundle.

Toll-free minutes

You’ll get both 1,500, 3,000 or 12,500 toll-free minutes together with your Nextiva subscription, relying on the plan tier. RingCentral solely provides you 100 toll-free minutes included as a base function, and 1,000 or 10,000 toll-free minutes on the subsequent two ranges.

Name recording and voicemail transcriptions

Name recording and voicemail transcriptions are solely accessible on Nextiva’s costliest plan. These options come normal with each RingCentral subscription.

Texting capabilities

If you need texting capabilities, you’ll have to improve not less than one tier above Nextiva’s entry-level’s base plan. RingCentral has SMS/MMS messaging with each subscription, however the included messages per person are extra restricted in comparison with Nextiva’s texting limits at a equally priced plan.

Superior options

For these of you on the lookout for superior options, RingCentral has plans that include AI-powered assembly insights, stay transcriptions, stay name monitoring, whisper and barge and superior name queues. You’ll have to pay or improve to entry a few of these options, however you received’t discover them from Nextiva.

Winner: Nextiva. Whereas RingCentral has extra superior capabilities, Nextiva delivers an unimaginable worth with its toll-free minutes, web faxing and texting — all issues that many companies prioritize over superior name dealing with.

Nextiva vs. RingCentral: Efficiency and uptime

Nextiva and RingCentral ship 99.999% uptime charges; this implies the methods are basically at all times up and working, with perhaps a couple of minutes max of downtime per 12 months.

These suppliers are each clear about their efficiency. You’ll be able to at all times entry service standing pages to see if methods are working easily, and there’s a whole audit log that tracks outage incidents.

Right here’s a fast abstract from RingCentral that tracks its uptime over the previous 12 months.

Other than working easily and being accessible, each of those VoIP suppliers ship crystal-clear audio and video. The platforms are simply pretty much as good whether or not you’re utilizing the net app, desktop app or cell app, and there’s just about no distinction in high quality when evaluating the calls side-by-side.

Each now and again, chances are you’ll expertise static or a dropped name, however this occurs with each supplier, and even landlines are prone.

Winner: Tie. Nextiva and RingCentral each ship industry-leading efficiency and uptime.

Nextiva vs. RingCentral: Safety

Nextiva tackles safety from all angles. On a bodily degree, all information facilities are monitored 24/7/365. Servers are saved in climate-controlled warehouses with 5 biometrics checkpoints and guard stations to limit entry.

Calls are protected utilizing TLS and SRTP encryption from all endpoints, and Nextiva often conducts third-party penetration checks to determine any potential vulnerabilities.

As well as, Nextiva has a number of compliance certificates which can be acknowledged worldwide, together with ISO/IEC 27001, SOC 2, PCI DSS and HIPAA.

RingCentral’s safety is equally strong — for example, it makes use of TLS and SRTP to encrypt communication. RingCentral makes use of STIR/SHAKEN requirements to mitigate robocalls, and the platform is compliant with RAY BAUM and Kari’s Regulation. Like Nextiva, RingCentral is compliant with SOC 2 and HIPAA. It’s additionally SOC 3 compliant and licensed with HITRUST CSF.

You need to use SSO and multifactor authentication to stop unauthorized person entry to your RingCentral platform and conferences.

Winner: Tie. Nextiva and RingCentral are each extraordinarily safe, and you’ll belief each of them to guard your calls, messages and information.

Nextiva vs. RingCentral: Assist

Nextiva and RingCentral present 24/7 help through cellphone, stay chat and electronic mail. You too can entry self-help supplies on-line by the suppliers’ information bases.

Each platforms have an awesome variety of optimistic critiques on-line associated to buyer help — all mentioning the pace, helpfulness and information of help reps. That mentioned, there are some adverse remarks for each suppliers, however these appear to be one-off cases slightly than a sample to be involved about.

RingCentral does present extra help and help than Nextiva through the preliminary implementation of the platform; nonetheless, RingCentral is extra advanced, so this appears to be supplied out of necessity. Nextiva is simple sufficient to deploy with out the additional help.

Winner: Tie. You’ll get 24/7 help from a pleasant and educated rep from both supplier by your most well-liked communication channel of cellphone or stay chat.

Nextiva vs. RingCentral: Current enhancements

One motive why Nextiva and RingCentral are each so widespread and nicely favored is that they often take steps to enhance the platforms. Whether or not it’s a brand new function, plan enhancement or improve to an current product, you may anticipate not less than a handful of enhancements launched by every of those suppliers on a month-to-month or quarterly foundation.

Nextiva’s enhancements

Nextiva often makes usability updates to its NextivaONE and NextOS apps. The newest updates centered on directors, making it simpler to bulk edit current customers and navigate the software program. Anybody also can now add places and time zones to contacts.

Earlier this 12 months, Nextiva added one other caller ID verification that labels all incoming calls as verified or unverified. This easy function can assist defend groups from spam and spoofing.

RingCentral’s enhancements

RingCentral just lately rolled out RingCentral occasions and much more just lately added a ton of built-in AI capabilities. The platform can deal with large-scale on-line, hybrid and in-person occasions with as much as 100,00 attendees.

RingCX rolled out in November of 2023 for many places. Not too long ago, they added real-time agent steerage, making teaching and coaching simpler than ever.

Past that, RingCentral has been placing a ton of emphasis on including AI capabilities to all of its merchandise. For instance, new AI-powered teaching, scoring, and gross sales insights have been added to RingSense for Gross sales.

Winner: RingCentral. Whereas each suppliers make common updates, RingCentral is focusing extra on bringing AI-powered capabilities to its platform.

Ought to what you are promoting use Nextiva or RingCentral?

Nextiva and RingCentral are neck-and-neck in almost each class; for example, each options have sturdy efficiency, uptime and help.

RingCentral has made extra vital leaps with its new function releases, significantly associated to AI and productiveness. And whereas RingCentral has extra superior options total, Nextiva nonetheless has the sting when it comes to total function worth based mostly on its costs and what’s included with every plan.

You’ll be able to’t go incorrect with both of those suppliers, however Nextiva is my prime suggestion on this area; Nextiva has a slight edge over RingCentral as a result of it’s a greater match for many companies. You probably have a bigger firm and wish superior call-handling capabilities, it is best to think about RingCentral as an alternative.

Methodology

I take a look at enterprise communication instruments and VoIP suppliers based mostly on the next components:

• Customary and superior options: I be sure the fundamentals are included with each plan (limitless calling, messaging, voicemail, and many others.) after which look to see what superior options are supplied and in the event that they’re accessible with out paying further.
• Buyer help: Something lower than 24/7 help drops a notch in my e-book, however I additionally assess help channels and whether or not questions or issues really get resolved in a well timed method.
• Third-party integrations: The perfect VoIP suppliers combine with different enterprise instruments like CRMs, ERPs, faxing instruments and cloud storage methods.
• Safety and privateness: Redundancy structure, superior encryption, server places, information heart audits, multifactor authentication and superior account administration options are all considered.
• Uptime proportion: Is there something within the platform’s technical infrastructure that would result in unplanned outages, delays, service interruptions or downtime?
• Demo or free trial: It’s at all times a plus in case you can attempt the platform and run some checks earlier than committing to a cost.
• General price: All the assorted plan choices, charges, add-ons, month-to-month versus annual pricing, quantity reductions, set up prices, prices per line or extension and person prices.